How Comet Web Tracking works to help your business...

Comet webTracking is a fully integrated web based logistics management system that has been specifically designed to provide our customers and business partners with access to tracking information with the use of an internet connection and web browser.
Nominated contacts in our host system will have the ability to use Comet webTracking and can include Importers, Exporters, Suppliers and Overseas Agents.

Comet webTracking draws live data from our ediEnterprise database which is interfaced to the webTracking website giving our customers and partners the ability to track shipments, customs declarations, orders, accounting information and container availability.

In addition to tracking information, customers can:

• view shipment data related to your company
• place and amend orders
• create online quotes and declarations utilising your company agreed rates
• view documents that have been attached to eDocs
• print invoices and statements

Helping you make critical business decisions...

At ACA we understand the importance of efficiently moving your shipments around the globe, but getting them to their correct destination in the agreed timeframe is not the only information necessary for you to make timely decisions.
Knowing where your goods and materials are actually located on a complex logistical journey is critical to your business decision making and at ACA we partner with a network of agents that are leaders in innovative information technology solutions. All are linked by Internet websites that allow for secure and unrestricted transfer of information via direct 24 hour access of EDI and E-Mail.

This allows us to exchange real-time and 'up to the minute' status on shipments that are immediately downloaded to our Order Tracking module. Similarly our clients can have a direct and secure access to the ACA International computer system to source information and services in a low cost internet environment.

Accessing Comet webTracking

Email your account manager or customer service representative to register your details. Once you receive a system generated email with your login details go to http://tracking.acaint.com.au/ to login once you have been set-up or use the "Login to Comet webTracking" link under the menu item Comet webTracking.

A Global Partner Network of Logistics Capability & Expertise 

Recognised as one of Australia's largest consolidators of cargo, ACA has developed a well regarded standing in the international forwarding community.  Its profile is enhanced through this reputation and importantly - the sheer volume of freight shipped by our organisation on behalf of our clients. Given this attained position in the industry, we are able to attract equally equipped and reputable international agents around the world to complete and compliment our global offering.

To support its own offices in Australia, New Zealand, Hong Kong and China ACA has established an extensive agency network of over 100 offices located in more than 40 countries and strategically positioned close to major manufacturing centres where we provide professional supply chain managment and logistic services including:

• Freight transportation
• Vendor Management
• Logistics and
• Information services

Our reach is truly global with a presence in North America, Europe, Asia, South America and the Middle East, and of course our home region of Australia, New Zealand, Hong Kong and China.

As a regionally owned and operated business we are agile and competitive with an ability to focus on our goals and the needs of our customers - we are not impacted or directed by global initiatives and slow decision making. This results in a team of like-minded companies linking up as independents to provide a seamless and efficient outcome for their customers.

We are very proud to say that our worldwide network of agents are all leaders in innovative information technology.  We are all linked by e-commerce initiatives which allow for secure and unrestricted transfer of information between offices.

This enables us to provide perhaps the most important service offering - knowledge and information that is accurate and reliable. 

An exchange of ‘real time' status on shipments which isimmediately available from our online tracking system.

COMET

COMET^TM is our e-business solution designed to provide our customers and business partners with 24x7 access to cargo, shipment and freight tracking information through;

• Internet based access (demonstration on request)
• Systems generated, customised spreadsheet reports (emailed daily) and/or
• Direct communication with your Enterprise Management System

It is the perfect solution for tracking and management of ;

• Purchase orders
• Shipments
• Containers
• Inventory
• Sales order/allocations
• Store distribution (“the last mile”)
• Returns

Further information on how to access Comet^TM click here

Global Partnering & Collaboration - Delivering Total Integration & Consistency of Service

Our vision and values is what drives us to achieve our mission

Our Vision

To enable our customers to have the best performing global supply chain solution by delivering excellence everyday

Excellence through quality
Excellence through capability
Excellence through innovation
Excellence through collaboration

We will act with energy, integrity and foresight to benefit our shareholders, employees, customers and suppliers

Our Mission

To enable our customers to have the best global supply chain solutions

Our Values

People

Our strength is our people
We are a knowledge based organisation achieved through training and understanding of our customer's business
Teamwork ensures we meet our customers needs
Empowering our people allows them to make decisions that matter

Integrity

We gain your trust through honesty and acting ethically
We value our relationships
We will own up to our shortcomings and work to address them

Process

Achieving improvement through innovation and collaboration
A dynamic and proactive environment is essential to deliver a true partnership

Sustainability

Maintaining profitability is essential to our continued sustainability , we will be here tomorrow

Delivering Excellence Everyday

ACA International provides clients with access to its expert Customer Service Team that is focused on providing complete and accurate Order Tracking

The Customer Service Team is highly experienced in dealing with suppliers originating from anywhere around the world to obtain critical information.Our team will:

• Receive your Purchase Orders and place them with an ACA office closely located to your supplier
• Confirm your terms of purchase with the supplier - this could include buying terms, mode of transport, type of equipment or any other special instructions you may have
• Monitor Ready Dates from Suppliers and report variances
• Co-ordinate Shipments from Multiple Suppliers, consolidating these orders to maximise Container or Pallet Utilisation resulting in reduced per unit cost and generating price efficency for customers
• Review your Delivery Dates to determine the most efficient dispatch approach
  • Utilise Transhipment Seafreight Vessel instead of Direct Seafreight Vessel if delivery date permits
  • Advise that Priority/TACT Airfreight Services and not General Airfreight Services are required to meet critical deadline
• Ensure urgent deliveries are moved through our Network at Origin and in Australia to ensure best possible delivery outcomes for urgent shipments
• Provide quotes and introduce your local ACA International Sales Representative
• Assist and direct you through our Web Site to access Order Forms Bookings/Orders, Quote Requests and Import Vessel Schedules, Sailing Schedules, Container Capacity -Air and Sea , Conversions , IMCO Terms, AQIS Regulations and other information – Australian Shipping Guide

The Customer Service Team is supported by a complete and detailed Web based Tracking System, Comet webTracking, that will Order Track by a variety of Profiles, including;

• Purchase Order & Line Item
• Item/Product Number
• Supplier
• Ex Factory Dates
• Delivery Dates
• Mode
• Shipping Status – ie. Notification stage or confirmed Stage
• Vessel
• Container Number
• Part Description

Our system will provide KPI reporting on various milestones that are flexible and can be built to your needs. It has the capability of receiving Electronic Files from any system through advanced Middleware, which means your orders can be uploaded into our system at the same time you are dispatching to your supplier. If you don’t have this capability you can insert the orders through our own Network and they will automatically upload into our Tracking System, or ACA will upload your orders manually from information provided by you or your suppliers.